September 22–23, 2026 · A virtual user conference Level Up 2026

Mark Zablan is an accomplished data and technology executive with more than 25 years of leadership in the digital experience space. As CEO of Level Access, Mark focuses on harnessing innovation to help organizations build and scale impactful digital accessibility programs.

Throughout his career, Mark has led high-growth companies across global markets, including the Americas, Europe, the Middle East, and Africa. Before joining Level Access, he served as CEO of Emplifi, a customer engagement platform, and as Chief Revenue Officer at Sitecore, a global leader in digital experience software. Prior to that, Mark spent a large part of his career as President of Adobe EMEA and Group President of Experian Digital Marketing.

As an influential voice in digital transformation and customer experience, Mark is a sought-after speaker and trusted advisor to many of the world’s top brands and ad-tech agencies.

Jennifer Kurtz is Chief Technology Officer at Level Access. She has more than two decades of experience leading software and technology organizations in transformation, growth, and innovation. Prior to joining Level Access in 2023, Jennifer held senior technology leadership roles, including Chief Technology Officer at Vertex Inc., where she helped guide the company through rapid growth and a successful IPO in 2020.

A driving force behind Level Access’s evolution as a global leader in digital accessibility solutions, Jennifer has a unique ability to translate complex technology into scalable, customer-focused impact. Passionate about the intersection of business and technology, she has led the rapid modernization of Level Access’s internal and external systems so it can better serve organizations striving to create inclusive digital experiences for all.

Her contributions to advancing technology innovation and accessibility have earned industry recognition, most recently with a 2025 Silver Stevie Award for Female Executive of the Year. Jennifer is also an active mentor to students and industry professionals, with a passion for encouraging middle and high school girls to pursue opportunities in STEM.

Andrew is Level Access’ Chief Customer Experience Officer, where he leads the charge in ensuring customers realize measurable value from their investment along with an exceptional, end‑to‑end customer experience. He brings more than 20 years of leadership across operations, strategy, and analytics. Andrew is passionate about helping others, developing high‑performing teams, mentoring future leaders, and making a positive impact in the lives of others.

Andrew Chung is a visionary Chief Product Officer who is passionate about driving change through technology. With over 20 years of experience in the tech industry, Andrew has developed a keen eye for identifying market trends and opportunities, and translating them into successful products. In his current role at Level Access, he is developing the company’s product strategy to ensure technology enables everyone to experience the fullness of life.

Gina's research focuses on digital accessibility and experience design. Gina established and now leads Forrester’s coverage of the digital accessibility space and has a deep background and interest in the topic. She advises organizations on how to establish and scale sustainable accessibility practices and is an expert on the digital accessibility platform (DAP) market. Her research on accessibility has appeared in publications such as The Wall Street Journal and The Financial Brand, and she is a frequent speaker at accessibility events and podcasts. Gina’s other areas of expertise include inclusive and responsible design, design systems, personas, and measuring the impact of digital experience design improvements.

Laurie Allen is a technology leader advancing inclusion through innovation. As a Senior Accessibility Technology Evangelist at Microsoft, she partners with enterprise organizations to embed accessibility into their products, workplaces, and cultures. Drawing on technical expertise and lived experience as a person with a disability, Laurie brings an authentic perspective on inclusive design. She is a trusted advisor helping organizations unlock the full impact of disability inclusion.

Brad Held serves as the Digital Accessibility Lead at American Public Education, Inc. (APEI), where he oversees accessibility strategy and quality assurance efforts supporting multiple higher education institutions. He works across departments to embed accessibility into digital products, learning environments, and organizational processes while advancing compliance with WCAG, ADA, and Section 504 requirements.

With more than two decades of experience spanning disability services, assistive technology, and digital accessibility, Brad specializes in building sustainable accessibility programs that drive both compliance and inclusive user experiences. His work focuses on accessibility governance, developer education, accessibility auditing, remediation planning, and organizational change management.

Brad is a CPACC-certified accessibility professional whose career has included leadership roles at UNC-Chapel Hill, the University of Central Florida, and the University of Georgia. Drawing from both professional expertise and lived experience with a learning disability, he advocates for practical, scalable approaches that make technology accessible to all users.

Design executive and experience leader with more than two decades of experience transforming products, services, and customer journeys through human-centered design. I lead multidisciplinary teams to craft experiences that solve for customer needs, business objectives, and emerging opportunities for innovation.

Outside of work, I am a founding board member of a nonprofit performing arts organization and a passionate advocate for the arts as a catalyst for creativity, connection, and community impact. Whether shaping digital experiences or supporting the arts, I believe the most meaningful outcomes begin with empathy and a deep understanding of people.

Jen Meyercheck leads enterprise accessibility at Turnitin, where she has built a company-wide program that makes accessibility a shared responsibility across product, engineering, legal, procurement, leadership, and customer-facing teams.
With more than 25 years in UX and technology, Jen brings a pragmatic, candid approach to accessibility leadership, focused on building relationships, earning organizational buy-in, and creating a culture where teams can be honest about what’s working, what isn’t, and what comes next. Her perspective is also shaped by lived experience as a disabled and neurodivergent person and parent.

When she’s not working to make technology more accessible, Jen prefers activities with no technology at all: fiber arts, gardening, hiking, and even untangling hopelessly snarled yarn.

Allison Wolf is the Manager of UX Operations at Lumin Digital, where she has spent five years building the systems and processes that make great design scalable. Her work sits at the intersection of design and organizational infrastructure, originating the workflows, governance models, and decision-making tools that the broader product organization adopts and runs on.

A core part of that work is leveraging AI tools to ensure accessibility is consistently applied and continuously improved across the digital products Lumin builds. Treating accessibility as a design standard embedded in process, not a compliance checkbox added at the end. For Allison, the goal is a product development lifecycle where AI actively closes the gaps between intention and inclusive experience.

That commitment runs through everything she does. As a Peace Corps Community Health Volunteer in Sri Lanka, a Big Brothers Big Sisters mentor, and a Girl Scouts STEM leader for underserved girls, she has long asked who technology is truly built for. Allison brings operational depth and genuine purpose to conversations about how AI can make the products we build better for everyone.

Samantha, a seasoned professional, leads IAAP's Professional Certification Unit and supports the President as a strategic expert in association management. With a wealth of experience spanning over 20 years, she has been at the forefront of leading, growing, and managing associations and non-profit organizations. Samantha's career trajectory started with leading international membership associations for a decade, and she later transitioned to offering strategic consulting services to associations and non-profit organizations in change management and value proposition for branding. Her academic qualifications include an MBA in Marketing/International Sales and a BA in Political Science from KSU. She has also earned ASAE CAE and ICE-CCP certifications.

Jon Avila is Level Access’s Chief Accessibility Officer, and with more than 20 years of experience he has supported numerous organizations in the development of digital accessibility initiatives. He is a member of the Accessibility Guidelines Working Group at the World Wide Web Consortium (W3C), where he helps develop Web Content Accessibility Guidelines (WCAG) standards.

Erika Congreves is an Engagement Manager at Level Access, where she works with organizations to build more mature, sustainable accessibility programs. Her work focuses on accessibility strategy, governance, measurement, and helping teams translate accessibility goals into practical ways of working across an organization. She is especially interested in how organizations can use data, shared accountability, and emerging technology to make accessibility more scalable and embedded in everyday operations. Erika is a Certified Professional in Accessibility Core Competencies (CPACC).

Jackie Dutot leads Program and Strategic Services at Level Access, where she partners with organizations across industries to build and mature sustainable digital accessibility programs. With over 20 years of experience in disability inclusion and more than 15 years in accessibility program leadership, she specializes in program governance, process integration, policy development, training, and fostering inclusive cultures. Jackie also leads the Level Access Digital Accessibility Maturity Model (DAMM) Assessments and holds an M.A. in Curriculum and Instruction. She has been an IAAP Certified Professional in Accessibility Core Competencies (CPACC) since 2016.

Corbb O’Connor leads accessibility advocacy for Level Access. Over the years, he has educated thousands about creating inclusive environments, alongside others with disabilities, in the United States, Canada, and Jamaica. He’s spent the past six years consulting with the world’s largest business-to-business and business-to-consumer companies to connect them with disabled people and ensure their content is usable by people with disabilities. O’Connor has also started a business-to-business communications firm, U.S. Bank’s accessibility initiative, and a manual testing team.

Helen Henriques brings over a decade of experience in customer-focused leadership, regulatory compliance, and operational excellence to her role as Chief Customer Officer at Level Access. With a career that spans SaaS, aviation, and high-growth enterprise environments, Helen has a unique ability to align business strategy with the voice of the customer—delivering measurable results while building meaningful relationships.

Prior to joining Level Access, Helen served as Chief Operating Officer for regional airline, where she led large-scale compliance and regulatory initiatives under intense scrutiny and complex operational demands. This foundation in governance and accountability continues to shape her approach today: championing customer trust, advocating for accessibility, and ensuring that every experience is designed with inclusion and integrity in mind.

At Level Access, Helen is passionate about putting the customer at the center of everything the organization does. She leads cross-functional efforts to enhance the customer journey, drive loyalty, and foster long-term partnerships. A natural builder of teams and cultures, Helen thrives on developing talent, nurturing leaders, and empowering organizations to listen deeply to the people they serve.

For Helen, accessibility isn’t just a business priority—it’s a personal mission. She’s proud to be part of a company that is redefining digital inclusion and making the online world work for everyone.

Dana Randall is an Executive Creative Director and accessibility leader with over 20 years of experience shaping inclusive digital experiences. She partners with enterprise teams to embed accessibility into products, systems, and culture. Her work is informed by her lived experience with vestibular disorder, neurodiversity, hEDS, and Ramsay Hunt syndrome. She is also a podcast host and content creator, using her platform to drive awareness and meaningful conversations around inclusive design.

Blake Mathews is a Senior Solutions Engineer at Level Access, where he helps organizations align their accessibility goals with practical, scalable technology strategies. With 15 years of experience connecting business objectives to technology solutions, Blake partners with organizations to understand the impact of accessibility, advance digital inclusion initiatives, and achieve measurable outcomes.

Tom Emola has spent his entire professional career working in digital accessibility. Starting his career providing accessibility expertise with a large insurance provider and moving to Level Access to continue working in accessibility. Training has been a passion of Tom’s since becoming lead trainer at his previous employment. Educating people on the importance of digital accessibility as well as awareness of accessibility is what drives Tom to continue to provide informative presentations to various groups. From document accessibility to website accessibility testing, Tom has a wide array of knowledge about the digital accessibility space.

Karen Hawkins is a Human Factors engineer and a certified accessibility professional with more than 15 years of experience. She is a co-chair of the W3C’s Accessibility Roles and Responsibilities Mapping (ARRM) Community Group, as well as a core team member of the Standard Accessibility Reporting (SAR) Committee. As both a User Experience designer and director, she honed her skills leading multi-disciplinary teams in creating digital solutions for leading global companies. Today, she leads the accessible design practice at Level Access, teaching customers and colleagues alike to apply accessible design thinking to all their work.

Nathalia oversees the Measure & Report value stream at Level Access, helping customers turn accessibility compliance into clear, actionable insight.
Before accessibility, she spent nine years in healthcare and insurance, working across product and actuarial teams to detect and reduce fraud, where she built a foundation in risk detection and data storytelling that shapes how she approaches a11y today.
She leads Level Access's AI-powered Reporting Agent, giving Accessibility Champions real-time visibility into their programs and the confidence to act on what the data shows.
Nathalia is driven by a simple belief: behind every accessibility program is a story — and the data is how you prove it.